More first visits, fewer missed calls

It answers, says it is an automated system, asks for the name, date of birth, phone number and type of visit, and then books the slot. It does not ask about symptoms or give medical advice: to a health question it replies that this is one for the person who runs the sessions and offers a session or contact with the front desk. If a caller describes a threat to life or health, it stops booking and directs them to 112 or the nearest emergency department, and in a mental health crisis also gives the 24/7 Polish number 800 70 2222. If the caller wants, it leaves the practice a request to get in touch, without promising when anyone will call back. It does not end such a call on its own initiative. It does not provide crisis intervention. The practice switches the assistant on in the panel settings; it is off by default.

Pick a time slot in the online calendar or book it by phone with the assistant. Booking needs contact details, and by phone also a date of birth; nobody asks about symptoms. The booking lands in the panel calendar, and a reminder goes out before the session.

Reminders and confirmation requests go out automatically before every session, and patient replies reach one front-desk inbox. A cancelled session frees its slot in the calendar straight away.

Full GDPR compliance. Data is encrypted at rest and in transit and hosted in the EU. You keep your clinical records; Medova stores the administrative data of visits and patient contact details. ISO 27001 in progress.

Yes. No long-term contracts and no penalties. Cancel your subscription from the panel with one click, and download your data for 30 days afterwards.